Marlborough Investment Management Ltd
PO Box 1852, Lichfield,
Telephone: 01283 791600
Fax: 01283 792123
If you should have any complaint about the advice you receive, the service you receive or a product which you have bought, please write to the Compliance Officer, Marlborough Investment Management Ltd, PO Box 1852, Lichfield, WS13 8XU. Should you forward a complaint to us we will deal with this fairly, effectively and promptly, according to the FCA’s rules on complaint handling and our own internal processes for dealing with complaints. A copy of MIM’s Internal Procedures for the Handling of Complaints is available upon request at any time.
Should you make a complaint which MIM, upon investigation, does not uphold, then you may be able to refer said complaint to the Financial Ombudsman Service (FOS). Details of this service can be found at http://www.financial-ombudsman.org.uk/. You can contact the FOS by sending an email to mailto:firstname.lastname@example.org or by ringing them on 0800 023 4567 or 0300 123 9123. Their phone lines are open from 8am to 8pm Mondays to Fridays and 9am to 1pm on Saturdays. MIM will also send you a FOS information leaflet, on request.
If you make a valid claim against MIM in respect of the investments we arrange for you and we are unable to meet our liabilities in full, you may be entitled to redress from the Financial Services Compensation Scheme (FSCS). Details of the cover provided by the scheme are given in a leaflet which we will send you at your request.